Frequently Asked Questions

Everything you need to know about shopping with Secret Make-Up UK

How long does shipping take within the UK?

We offer standard delivery which typically takes 2-4 business days, and express delivery which arrives within 1-2 business days via Royal Mail or DPD.

Are your beauty products cruelty-free?

Yes, Secret Make-Up UK is committed to ethical beauty. All products featured on our store are 100% cruelty-free and never tested on animals.

What is your return policy for opened cosmetics?

Due to hygiene reasons, we can only accept returns on products that are unopened, unused, and in their original packaging within 30 days of purchase.

Do you offer international shipping outside the UK?

Currently, we focus on serving our UK customers to ensure the fastest delivery times, but we are looking to expand to international shipping in the near future.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as digital wallets like Apple Pay, Google Pay, and PayPal.

How can I track my order?

Once your order has been dispatched, you will receive an email with a tracking number and a link to follow your parcel's journey to your doorstep.