Returns & Exchanges

At Secret Make-Up UK, your satisfaction is our priority. If you are not completely satisfied with your purchase, you can return unopened and unused items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Contact our customer support team with your order number and reason for return to receive a unique Return Authorization Number.

2

Secure Packaging

Place the items in their original, unopened packaging and ensure they are securely wrapped to prevent damage during transit.

3

Ship the Package

Affix the provided return label or address the package to our UK distribution center using a tracked shipping service.

4

Quality Check & Refund

Once received, our team will inspect the items and process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing